Features and Functionalities
Customer Services, Operations Management, Performance Appraisals, Communication
Features for Enterprises and Employees (Jusvista)
- Creation of independent but collaborating business units
- Designated Public-facing Business Units for external customers and BUs accessible internally only
- Single manager multi-BU supervision and Single BU multi-manager supervision
- System and user defined operator roles
- User defined templates of tasks and related subtasks
- Operator Busy Indices (based on priority, complexity, duration and engagement levels of tasks assigned to individual operators)
- Operator assignment to set of tasks by priority, complexity, duration and engagement level
- Display of task completion status of individual operators within the team
- Formation of inter Business Unit team as necessary to accomplish a task
- Immutable event log of all action, accessible to team members and managers
- Chat service between customer and operator-in-charge
- External resource participation with restricted access to the event log and customer interaction
- Whitelisted group for dedicated access to make request for services
- Display of task by completion status, no. of days left of estimated time
- Daily job activity count
- Transfer of job for follow-up action to another business unit
- Pre-publication actions by team members on third-party produced podcast shared from Justori
- Automatic publication of business communication on public, premium or private channel
- Automatic publication of latest business communication on featured webpage of the business
- Automatic publication of approved oral customer reviews
- Customizable display of web contents for business communication
- Time-bound deferral of negative customer reviews
- Soft and hard closure of jobs
- Export and save externally
- Two-step mandatory performance appraisals of team members at job closure
- Email and web notifications
- Customer case history
- Dashboard and rich data set for analysis
Features for Customers (Justell)
- Voice request up to 2 minutes
- Attaching of Text, Documents, Images
- Multi-access options including using the Justori app
- Single point of contact
- Chat service with the point of contact
- On-app job status
- Customer feedback and rating
- One-stop for exchanges with all Jusvista subscribing businesses
Features for Podcasting Business Communication (Justori)
- Direct production of podcast on mobile device
- Duration independence
- Editing of Podcast
- Attaching of Text, Documents, Images
- Justell fully integrated
- Direct sharing of podcast with subscribing businesses
- Export, Import
- Multiple Listening Alerts by Categories
- Multi-Episode Podcast
- Public and Restricted Access
- Social Media Properties
- Third Party Collaboration
- Third Party Podcast Integration
- Third Party Podcast Processing
- Social Media Distribution
- Unique URL for each podcast
Optional Features
- Single sign-on, multi-business access
- Job costing, time and cost-sheets, reconciliation of budget vs actual
- Circles and advanced CRM features
- Justell integration to enterprise app
- White labelled Justell app
- Jusvista installed on private server
- Selected services only
For detailed technical specification please visit: https://www.jusvista.com/technical-specification
Customer Support
| Features | Status |
|---|---|
| Access Controls/Permissions | |
| Activity Dashboard | |
| Activity Tracking | |
| Alerts/Notifications | |
| API | |
| Application Management | |
| Call Center Management | |
| Chat/Messaging | |
| Client Portal | |
| Communication Management | |
| Configurable Workflow | |
| Customer History | |
| Customizable Branding | |
| Customizable Fields | |
| Customizable Forms | |
| Customizable Reports | |
| Customizable Templates | |
| Email Management | |
| Email Templates | |
| Event Triggered Actions | |
| Feedback Management | |
| Help Desk Management | |
| Interaction Tracking | |
| Inventory Management | |
| Knowledge Base Management | |
| Real Time Analytics | |
| Real Time Data | |
| Real Time Notifications | |
| Reporting & Statistics | |
| Reporting/Analytics | |
| Role-Based Permissions | |
| Search/Filter | |
| Self Service Portal | |
| Service Level Agreement (SLA) Management | |
| Social Media Integration | |
| SSL Security | |
| Support Ticket Management | |
| Tagging | |
| Website Integration | |
| Widgets | |
| Workflow Management |
Task Management
| Features | Status |
|---|---|
| Access Controls/Permissions | |
| Activity Dashboard | |
| Activity Tracking | |
| Alerts/Notifications | |
| Assignment Management | |
| Commenting/Notes | |
| Create Subtasks | |
| Email Management | |
| Email-to-Task Conversion | |
| Real Time Notifications | |
| Search/Filter | |
| Status Tracking | |
| Task Editing/Updating | |
| Task Management | |
| Task Planning | |
| Task Progress Tracking | |
| Task Scheduling | |
| Task Tagging |
Oral Review and Podcast
| Features | Status |
|---|---|
| Attaching of Text, Documents, Images | |
| Customisation of Website Display | |
| Social Media Distribution | |
| Website Integration | |
| Time-bound Deferral of Negative Review | |
| Android Library for Podcast | |
| Direct Production on Mobile Device | |
| Duration independence | |
| Editing of Podcast | |
| Export, Import | |
| Multiple Listening Alerts by Categories | |
| Multi-Episode Podcast | |
| Public and Restricted Access | |
| Social Media Properties | |
| Third Party Collaboration | |
| Third Party Podcast Integration | |
| Third Party Podcast Processing | |
| Unique URL for each podcast |
