Frequently Asked Questions
Management
What has Juscasting to do with Jusvista?
Jusvista is the application platform to process and integrate Juscasts produced by your business and reviews of your business by your customers on your websites and on your business app. The same collaborative process based on our Visible Team Action (VisTA) Methodology is used to respond to voice-based Complaints and requests to you by customers to deliver services on time.
Is Jusvista another project management tool?
Jusvista is an enterprise solution that helps the entire organization to focus on improving customer experience. It impacts the way a) customers communicate and interact with your business (Customer Care); b) your team members deliver client services in an orchestrated fashion irrespective of the location or association with your organization (Project Management); c) your customer engagement are consolidated (Customer Relations); d) you communicate with your customers and stakeholders (Public Relation and Marketing).
How does Jusvista help in on-time delivery of a task?
Visible Team Action (VisTA) methodology fosters collective responsibility by creating positive pressure to deliver a task on time. It does so by creating a transparent and collaborative process. Every team member and the Managers can see the status of the task vis-à-vis its estimated completion time in order of criticality; who is made responsible for which sub-tasks within a task and if there are any issues in completing these sub-tasks; and the exchanges between the client and the assigned executor who takes end-to-end responsibility to accomplish the task. Once an operator finishes her sub-task, he is released from the team. How does Jusvista work?
What happens if a bad review is made?
Before anyone, you would get to hear reviews about your business on Jusvista first. If you do not have a problem with the review, you let it be published and at once it would appear on your website and on all Justori platforms. However, if you feel that the review is justifiably adverse, you may request the reviewer to defer it for you to find a resolution within 5 working days. If the reviewer accepts, there will be a delay of 5 days before the review appears on all Justori platforms, unless it is deleted by the reviewer. No review unless approved by you would appear on your website.
How much it cost to be on Jusvista?
There are various plans available depending on service levels. For small organisations and professionals, Jusvista is free but limited to a single business unit and maximum of 5 users. For organisations with maximum 25 users and up to 3 business units, an annual license fee applies after the free trial period. Larger organisations, please contact us with your requirements.
Can I get paid for my Juscasts?
It will depend on you to put in place payment system on your website or business app. Juscast marked as Private or Premium are not accessible for public audience. These will be channeled automatically to designated webpages on your website and tabs within your business app for you to use your payment system for visitors to pay to listen to your Juscast.
Would Jusvista work for my organization the way we work?
Jusvista is completely scalable and flexible. It can fit any organization of any size and structure. From a large multinational company to mom-and-pop shop to people engaged in professional activities; from profit making companies to not-for-profit organisations to public sector agencies - all can easily use Jusvista, with or without changes to their working arrangements. How is Jusvista organised?
How does Jusvista fit into the existing information systems of my business?
On one hand, Jusvista is a high level platform to manage your Juscast-based communication and on the other hand, Jusvista facilitates assigning tasks and reporting status of completion of tasks. While it simplifies various aspects of collaboration among team members by reducing time spent on arranging and conducting meetings, chasing team members to get jobs done, contact centre activities etc. it complements operation specific information systems. For example, it can work hand in hand with a specialized project management tool by giving a quick overview of the actual status of different projects at a glance. At the same time, it is used to seamlessly upload Juscast for Public Relation on business websites.
How is confidentiality maintained?
Besides infrastructure and application level security, Jusvista uses role-based access control to perform actions and every action is logged. You may export your tasks to its entirety out of Jusvista and store within your internal systems while deleting it from Jusvista.
Operational
How does Jusvista work?
Juscasts produced on Justori by you and Reviews, Complaints or Requests made by customers are recorded on Justori or on your website. The audio content, together with any document, images etc. if any, is sent by the customer to the primary contact of the Jusvista platform of your specific Business Unit (BU). The primary contact assigns the tasks to an executor. The executor accepts the assignment and estimates the time to complete the task. Then she selects her team members from the registered users under that business unit. The task then appears on the Jusvista platform of each of the team members. The task also automatically appears on the Jusvista lounge of the designated Managers of that business unit. Thereon, the executor, team members and the Managers use a shared comment box to assign sub tasks, give feedbacks, seek help, make Complaints, provide support etc. to complete the assignment. Team members are notified over emails and on their notification panel at the Jusvista lounge. All events relating to the task are logged and visible to the team. A task including all its details can be exported to the management system of your business and can also be transferred to another BU for subsequent actions. For example, after providing a service to a customer, the task is transferred to the Accounts BU together with its history for billing.
How do my customers connect with my business?
Your customers may use the Justell feature from Justori app to send Reviews, Complaints and Requests (RCR) directly to the relevant BU of your business. Provided you have placed the Justell code on your business website, your customers can send RCR from your business website. Also, your customers can send the RCR from the general Justell website justell.justori.com. Customers can find the status of their RCR from their Justori or Justell account. All exchanges with the customer over the Justori app is also recorded on the task bar which can be viewed by all team members attending to the task.
Do my customers have to be registered on Justell to be in touch with me?
No. All you have to do is from the set-up allow unregistered customers to send you RCR. Such unregistered customers can still send their relevant information to you using the message box. However, management of these information will have to be done manually and data from the corresponding transaction will not be part of your management information on your dashboard.
How is the status of the task monitored?
At the core of Visible Team Action (VisTA) Methodology is how the task is performing vis-à-vis the estimated time to complete it. Once the executor estimates the time to complete a task, the percentage of time remained to finish the task is displayed on a color-coded status bar of each team member. The colours in the bars indicate actions underway. These are usually idle, processing, corresponding and completion types. If the task overshoots the estimated time, it is carried over to the second bar representing the same duration of the originally estimated time thus over all the team gets double the originally estimated time to complete the task. If the task at the end of twice the estimated time of completion is still not completed, the task is evidently out-of-control and its status appears on a single cell. Meanwhile all active task for each team member and managers of the business unit appear in order of criticality thus drawing attention to most critical tasks at any point of time to address the causes of delay. Once a task is completed, the state of its completion (Closed, Declined etc.) is represented on the fourth bar. Once a team member is no longer required for the task, she is released from the team and the task no longer appear on her Jusvista platform. Hence a positive pressure is there for all team members to complete their part of the task and move on to the next while the rest work towards completing the remaining sub-tasks.
Who manages Jusvista in an organization?
The Master Admin is overall responsible for Jusvista on behalf of your business and setting up Jusvista for your business. The Master Admin creates BUs, BU admins, Manager(s) for different BUs and be responsible for the main BU activities. However, BU Admins are responsible for the specific BU activities. Thus the workload of managing Jusvista is distributed across BUs.
How is Jusvista organised?
Master Admin may create any number of mutually exclusive BUs. BUs can be by department, division, geography, competence, functions, shift etc. For each BU, roles are set by giving rights of action (e.g. assign, execute, dispatch, export etc.) that can be performed on Jusvita platform by the assigned users. Next the admin adds users and BU representatives (known as Coordinators). Anyone with an email address can be added to a BU. The two key user roles are that of the primary contact, responsible for distributing tasks and those users with execution rights involving taking end-to-end responsibility of tasks and interacting with customers. When invited to a team, Coordinator of a BU play the role of a coordinator between her home BU and the team of the BU performing the task. A BU may have one or more Managers and a Manager may be responsible for one or more BUs.
What happens if a task involves participation of several BUs?
BUs may assign coordinator role to some of its staff. Coordinators of a BU can be team members for tasks assigned to other BUs. The role of a coordinator is to ensure that subtasks assigned to her BU is done and to be a liaison between her BU and the BU assigned with the task.
What happens if a task upon completion needs follow-up actions by a different BU?
Once a task is completed it may be either closed or closed and transferred to another BU for follow-up actions. A transferred task becomes a new task while its earlier task number, associated event log and messages are captured under the new task.
Can a task be reassigned to another executor?
Yes. A task can be reassigned to another eligible member of the BU. Such reassignment is a continuation of the task and thus the originally estimated timeline remains unchanged.
Can an executor be coordinator also?
Yes. A coordinator can be assigned with any role to perform within her BU. So, if the role to execute is enabled for coordinators of a BU, staff with right to coordinate can execute as well. Indeed, if a coordinator with the right to execute is made a team member of another BU responsible for a task, she will join in as a coordinator only.
How will we publish and share Juscasts from our websites?
Juscasts (known generally as Podcast) are produced using the Justori app. If the Juscast is produced from your Master Admin account, all you have to do is to Publish it as Public or Private and accordingly it will be accessible on all Justori platform and on your website. However, if a Juscast is produced on a different account other than your Master Admin account, it has to be first shared with your business. The Juscast will then appear as draft on your Jusvista platform. While approving the Juscast you will be able to publish it as Public, Private or Premium. Before publishing, you may also takeover the Juscast and assign to another user for say, further editing and finalizing the juscast. Please note that your users registered on Justori app can only be assigned for taking over and access the Juscast over the Justori app to work on.
Can I post or share a single Juscast from Jusvista?
You may post or share your Juscast individually by generating and pasting its code on your website and other social media platforms.
Are there any restrictions on how many Juscast, Reviews, Complaints and Requests we can store?
Besides the storage space allocated as per your plan, there is no intermediate restrictions. The following table provides an indicative understanding of overall items you may have of different types based on average sizes. End-user License Agreement applies for subscribers to Fortune and Enterprise Plans.
| Indicative Use | JusPro | JusBiz |
|---|---|---|
| Number of Reviews | 200 | 1,000 |
| Number of Complaints | 400 | 2,000 |
| Number of Request | 400 | 2,000 |
| Number of Justories (draft and published) | 150 | 1,000 |
Technical
How is my business identified on Jusvista?
The email address your Master Admin used to register your business on Jusvista by selecting a plan is your unique identifier on Jusvista and also on Justori. All your Juscasts will also be listed under this email address. You may not use this email to be another general user on Jusvista for another business even if it is owned by you.
Can I use a personal address for Master Admin?
It will not be advisable if the address belongs to a person who may leave your business and make the address defunct. It is thus preferable that the Master Admin email address is an address that permanently belong to your business and a designated user has the right to use it on behalf of your business.
Can I use my email to have multiple access on Jusvista platform?
Your email address is unique for a business where you are registered as a user. So, you may not use the same email address to access a single business in different ways. However, you can be registered on different businesses using the same email address. If you are registered user of different businesses, you may access those businesses with a single log-in on Jusvista lounge.
What do I need to set up to make Justvista operational?
Once the registration process is completed, there are three main things the Master Admin has to do. First, insert in your business website embedded codes relating to the iframes where Justori Juscasts, reviews and Justell would appear. Second, take care of the design aspect of the corresponding iframes by simply choosing from the different options available. Third, user management by creating BUs, defining roles, adding users and assigning roles to users.
What is an embedded code?
Embedded code is a line of code used to insert contents from another source to your webpage. Embedded Codes supplied by us will display on your website: Juscasts produced by you; audio reviews of your services by your website visitors and the Justell application for your visitors to record and send Reviews, Complaints and Requests.
Who will modify our HTML page to insert the embedded code(s)?
Your website administrator or your web-developer. She will have to make a few minor adjustments on your website to accommodate these codes. The look and the feel of the display may be easily customized from your Master Admin account of Jusvista.
Why the JusTell recorder from our website is not working?
To record on Justell from your website, visitors must specifically give permission for Justell to use the Microphone feature of their computer. Check out the lock icon next to our URL at the search bar of your browser.
Why am I not getting Notifications on browser?
The notification permission for JusVista must be turned on. Check out the lock icon next to our URL at the search bar of your browser.
Juscasting from Justori
What is Justori?
Available on smartphones, Justori is a complete social media platform with rich features to Juscast and listen to Juscast. Justori is an integral part of Jusvista services. Find more about Justori at www.justori.com/faq.
What is special about Podcasting on Justori?
Known as Juscast, it is easy to podcast and hugely flexible. The Juscast is produced by automatically joining audio sections. Thus there is neither any time limit about how long a Juscast can be nor there is any compulsion to record a Juscast in one go. Also, a Juscast is fully editable even after being published without losing its attributes such as number of shares, likes etc. Each audio segment you can independently (i.e. it doesn’t have to be sequential) record directly on your smartphone or upload pre-recorded Juscasts.
Would customers have to download Justori to be in touch?
No. To be in touch with you, customers can either use the Justell recording feature from within the Justori app or use the web version of Justell. The web version of Justell can be accessed either from justell.justori.com or directly from your website. To access Justell from your website, you will have to embed on your website a code that comes with Jusvista.
Would customers need to use the Justori app to listen to our Juscasts?
Though preferable, it is not necessary again. Your Juscasts shared with your customers over email or on other social media can be heard over any website browsers so long users have given permission allowing third-party services used on our website. On the other hand, not available from our website, Justori app offers several rich features to listen to Juscast. For example, customers can at preset time listen to Juscasts of your business specifically or browse easily over all Juscast made by you.
Can I use Justori from Desktop?
You may only listen to Juscasts from the website of Justori. To tell or upload Juscast you may only do from your smartphone. To comment, rate or engage with other members, you also need to use your smartphone.
Must I give the permissions requested to use Justori?
Yes or else Justori will not work properly. You may find under our privacy policy why permissions are requested to access various features of your device. Generally for Android users all permissions are taken during the installation. For iOS users, minimal permissions are taken during installation and others are taken when specific features are used during operation. (Eg. Permission to manage phone calls is needed to ensure that while Justori is in use for recording Juscasts, incoming phone calls are still given priority. Android requires this permission during installation while iOS will request each time you use the recorder). For website users, cookies used for third party services must be allowed to listen, record and receive notifications.
Do I need to get an OTP each time I use Justori?
You only need to get an OTP when you first register and whenever you login afresh. If you simply close your app and return later, you do not need OTP verification. In case you don’t find the OTP email in your inbox, please check in your spam box where sometimes it may end up.
Does Justori use a lot of space on my smartphone?
No! None of your draft and published Juscasts, voice notes and lounge feed are stored on your device. Only if you download a story to listen offline, it will be stored on your device and you can safely delete it at any time.
How do I get started once I am a registered Justorian?
Modify the default set up under Language and Genre by choosing up to a maximum of 5 of your preferred languages and genres. Click the Filter icon at the respective bars to display the list of available Languages and Genres. If you do not have any specific preference for Genre, select All (Recommended). Follow other Justorians by clicking the little man icon from the Juscasts itself. Explore the rich features of Justori - Autostream, Studio, Voice Note, Lounge etc. If in doubt, listen to the Help Audios under Setting or consult the our FAQ on Justori
Can I upload Juscasts that I already have?
You can both record directly or upload pre-recorded Juscasts. You can tell Juscasts in sections and any section can also be either directly recorded or uploaded. You will have complete flexibility in managing your story sections and any detail that you may provide.
